Job description
亮点 / Highlights: Be part of building Keeta's Grocery business from the ground up
岗位职责 / Duties:
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Vendor Operations & Performance Managing vendor inventory updates, pricing, promotions, and new SKUs Proactively identifying and resolving vendor-side issues (stock-outs, menu changes) Acting as the main escalation point between vendors and internal teams (operations, logistics, customer service, account management)
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Vendor Enablement & Training Supporting vendors with operational issues and escalations Training and onboarding vendors on Keeta's systems, operational tools, and best practices Coordinating vendor onboarding Ensuring vendors understand operational standards, SLA expectations, and platform features
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Promotions & Campaign Coordination Coordinating promotions and campaigns on the Keeta app Working with vendors to secure promotional participation and ensure correct execution Collaborating with marketing and design teams on in-app visuals, banners, and brand assets Maintaining brand consistency and campaign quality across assigned vendors/categories
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Catalog & Content Quality Ensuring catalog, menu, and content quality across the platform Coordinating with design and marketing teams to maintain brand consistency and campaign execution Managing the overall health of the items listings
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Operations Analytics & Growth Analyzing operational data, KPIs, and vendor performance metrics Identifying performance gaps and driving improvement initiatives with vendors Improving vendor performance, availability, and out of stock metrics
任职要求 / Requirements: 2+ years in e-commerce vendor operations, marketplace operations, or merchant management Experience managing vendor/merchant relationships in a delivery or marketplace environment Strong analytical skills — comfortable with data analysis, KPI tracking, and performance reporting Excellent communication and stakeholder management — you'll be the bridge between vendors and internal teams Experience coordinating promotions, campaigns, and in-app marketing activities Detail-oriented with a focus on operational excellence and customer experience Self-starter, comfortable working independently in a fast-paced environment English fluency required; Arabic is a strong plus