MOA - Bilingual Account Associate - 09/06/2026

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that result in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality Education & Experience
• Must be fluent in speaking both Mandarin and English
• Must be a regular employee of VXI
• Must have at least 6 months tenure in current position
• No existing or pending infractions
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
• Experience working in a technical support environment
• Strong problem solving skills
• Flexibility for scheduling
• Passion for serving customers with proactive solutions that grow relationships
• Exceptional listening and relationship building skills
• Demonstrates ability to manage complex, difficult, or emotional situations
• Effective and accurate decision-making skills
• Strong verbal communication skills including active listening
• Multi-tasking ability
• Critical thinking If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!