Job description
You will be responsible for the following projects: You will be responsible for sales support and customer service from the moment an order is received until it is shipped; You will provide timely information to customers regarding order status, reasons for changes, invoices, and logistics; You will ensure a high standard of customer service; You will manage the post-sales process by organizing information; You will seek solutions by collaborating with specialists in the production, transportation, accounting, and sales departments, coordinating terms, deadlines, and other relevant information; You will create value and build positive relationships with customers from around the world.
We offer a hybrid work model (2 days per week from home). Why is it good to be a member of our team? We believe in our values : #I care, #I trust, #I create value for the client ; We are active in the global market of water and heat meters; We have additional benefits for employees (annual bonuses, health insurance, training and learning budget, major annual events, gifts for various occasions, a day off on your birthday, rest areas with coffee and games); We have the hybrid work model and the Workation option, i.
e. we can work from abroad (up to 3 months); Further career opportunities depend only on ourselves. Every 10th employee makes an internal career during the year; Each of us has the freedom to contribute to the improvement of processes, experiment, initiate and implement new ideas by applying our know-how; We are open with our managers, we raise and solve problems together, we improve our operations, and we celebrate victories together; We are a young, ambitious, fast-growing company where you will always have exciting challenges and the taste of victory.
We hope that: You have excellent communication, teamwork, and organizational skills; You care about your clients; You are proactive and results-oriented; You are able to gather the necessary information, organize it, and make decisions based on it; You are fluent in English (spoken and written); You have successful customer service experience at a manufacturing company (preferred).
Salary From 1800 to 2300 €/month gross. Salary depends on your competencies and is negotiable.