Job description
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.
What You Will Do
Mid-level support professional to handle Food and Beverage point of sale software (POS) support in hotel and restaurant environments. Support includes: understanding Food and Beverage operational flow, user requirements / installation and setup of equipment such as servers, workstations, printers and other relevant devices / system configuration / site survey and testing for the system equipment / remote system testing / simple documentation etc.
Knowledge of network cable connection for multiple hardware devices is required. Ensure the solution meets specifications and functions per customer specific operational work flow. Report the additional functional request from customers to our internal Product and Development team. Answer operational and application questions and consult the customer.
Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc. Remote-based support of all Shiji applications and hardware. Support scheduled after hours on-call roster.
Requirements
Bachelor's degree in hospitality, business or a related technical field Minimum 2 years of relevant experience with software troubleshooting, hardware and software installation / upgrades. Native or fluent Japanese communication skills are required; business-level English proficiency is preferred. Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, Project and PowerPoint.
Ability to quickly learn the Company's various IT solutions and products, and to handle system installation. Strong communication and interpersonal skills, with the ability to build effective relationships with customers and internal teams. Additional Information: Comfortable working in a multicultural environment. Availability for after-hours on-call support when needed.
Interested? We look forward to your application, including your possible starting date and salary expectations.