Job description
Associate Service Desk Specialist is responsible for managing the Tier 1 service desk queue, coordinating endpoint deployments, and supporting the lifecycle management of corporate mobile devices. This role serves as the primary owner of ticket intake, prioritization, and assignment to ensure Service Level Objectives (SLOs) are achieved while providing exceptional customer service. The ideal candidate is highly organized, customer-focused, and experienced with workstation provisioning, device inventory management, and mobile device support. This position acts as the central point of coordination between end users, technical support teams, and vendors.