Collections Officer

About the client: Active Utilities Active Utilities (AU) is an innovative company servicing Australian embedded network (EN) multiple-occupant locations with telephony, internet/data, electricity, and other utility needs.

Responsibilities

Make a high volume of outbound calls and send electronic communications to follow up on outstanding debtor balances. Handle inbound calls and electronic communications from customers regarding account status, personal details, outstanding balances, and other ad hoc enquiries. Document collection activities, customer interactions, and attendance at team meetings.

Perform data integrity checks to ensure accuracy of account information. Prepare internal management reports as required. Assist with other ad hoc duties as required. Apply strong negotiation and conflict resolution skills in customer interactions. Maintain a high level of attention to detail and accuracy. Manage sensitive or difficult conversations with empathy and professionalism.

Demonstrate a professional telephone manner and strong customer service focus. Contribute to continuous improvement initiatives by identifying process efficiencies. Key Competencies High level of proficiency in Microsoft Excel and Word. Excellent written and verbal communication skills. Strong time management and organizational skills.

Ability to work effectively both independently and within a team environment. Fast learner with the ability to adapt to change. Self-motivated with a proactive approach to tasks and responsibilities. Reliable, dependable, and accountable in completing tasks. Positive attitude with a willingness to support team objectives.

Requirements

Requirements At least 1–3 years of experience in collections, accounts receivable, customer service, billing, or a related role. Strong verbal and written English communication skills. Proven ability to manage high-volume outbound and inbound customer interactions. Experience handling debtor accounts, payment arrangements, and account reconciliations is an advantage.

Strong negotiation, problem-solving, and conflict resolution skills. High level of accuracy and attention to detail when managing customer and account information. Proficient in Microsoft Excel, Word, and other Microsoft Office applications. Excellent organizational and time management skills with the ability to prioritize tasks effectively.

Ability to work independently and collaboratively in a team environment. Customer-focused mindset with the ability to handle sensitive conversations professionally and empathetically. Willing to work onsite at either the Makati or BGC office. Willing to work Australian business hours (AEST), equivalent to 7:00 AM – 4:00 PM Philippine Time.

Flexible to work additional hours when required to support business operations. Reliable internet connectivity and willingness to adapt to changing business requirements. Must be legally authorized to work in the Philippines.