Job description
Job Description: We are seeking a reliable, polished, and customer-centric Customer Service Ambassador to join our Autospa operations on a full-time basis. In this role, you will be the face of our facility, ensuring every client receives premium, professional care from the moment they arrive. If you have great communication skills, love a fast-paced retail or hospitality environment, and want a stable administrative routine with a dedicated weekly day off, this is a great opportunity to grow with an automotive care leader.
Key Responsibilities
- Customer Engagement: Greet and attend to all Autospa clients professionally, offering a welcoming front-desk experience.
- Communication Management: Handle incoming phone calls, respond to client messages, and manage service inquiries effectively.
- Appointment Scheduling: Manage booking schedules, organize customer arrival slots, and streamline vehicle service queues.
- Sales Record Tracking: Accurately update and maintain daily sales metrics, transaction records, and service tracking sheets.
- Administrative Support: Perform basic day-to-day administrative tasks, file paperwork, and keep the reception area organized.
Requirements
- Education: Minimum Diploma qualification in any discipline.
- Communication: Strong interpersonal and communication skills in English.
- Technical Literacy: Computer literate, with functional proficiency in Microsoft Office applications (Word, Excel).
- Experience Fit: Prior experience in a customer service, retail, receptionist, or hospitality role is highly preferred and considered an added advantage.
- Personal Attributes: Detail-oriented, organized, and capable of maintaining a professional appearance matching a premium autospa environment. Working Hours Monday – Saturday 9:00 AM – 6:00 PM OR 10:00 AM – 7:00 PM Sunday 10:00 AM – 7:00 PM (Alternate Sundays) Off Day 1 day off per week (Saturday)