Job description
The IT Assistant will support the day-to-day IT operations across all KOFISI centres in Kenya. The role focuses on ensuring reliable network connectivity, secure systems, well-functioning AV and phone systems, effective access control, and accurate asset management across all locations. This is a hands-on, multi-site role requiring strong technical skills, attention to detail, and the ability to respond quickly to operational issues in a fast-paced co-working and hospitality environment.
Key Responsibilities
Network & Infrastructure Management
- Assist in managing wired and wireless networks across all KOFISI centres
- Support configuration, monitoring, and troubleshooting of network equipment (routers, switches, access points)
- Monitor network performance, uptime, and connectivity issues and escalate where necessary
- Assist with ISP coordination, link testing, and failover support Network & Centre Security
- Support implementation and monitoring of network security controls (firewalls, VLANs, access restrictions)
- Assist in securing IT infrastructure and ensuring compliance with internal IT security standards
- Identify and report potential security risks across centres AV Systems Support
- Support installation, configuration, and troubleshooting of AV systems in meeting rooms, boardrooms, training rooms, and event spaces
- Assist users with Airtame, HDMI connections, conferencing platforms (Zoom, Teams, Google Meet), microphones, speakers, and cameras
- Ensure AV equipment is functional and ready before meetings and events Phone & Communication Systems
- Support IP phone and VoIP systems including desk phones, extensions, and provisioning
- Assist with setup, troubleshooting, and basic administration of phone systems across centres Access Control Systems
- Assist in managing access control systems including cards, readers, doors, and permissions
- Support staff onboarding and offboarding by updating access rights
- Troubleshoot access control faults and coordinate repairs Asset Management
- Maintain accurate IT asset records including laptops, phones, printers, AV equipment, and network devices
- Assist with asset tagging, tracking, audits, and lifecycle management
- Support procurement, deployment, and decommissioning of IT equipment User Support & Operations
- Provide first-level IT support to staff, members, and clients across centres
- Respond to IT support requests and incidents in a timely and professional manner
- Assist with IT setups for new offices, events, and centre expansions
- Document common issues, procedures, and quick-use guides Requirements Minimum Requirements
- Degree in Information Technology, Computer Science, or a related field
- At least 2 years’ hands-on experience in IT support, network support, or a similar role
- Practical experience supporting networks (LAN, Wi-Fi, IP addressing), AV systems, access control, and IP phone systems
- Strong troubleshooting and problem-solving skills
- Ability to support multiple sites and work in a hands-on operational environment Added Advantage
- CCNA certification or progress toward CCNA
- Cybersecurity and/or networking courses or certifications
- Experience with Uni. Fi or similar enterprise networking platforms
- Experience working in multi-site, co-working, hospitality, or corporate environments