Job description
Position: Office/Field Traceability Support Officer Country/Regional Name: Ghana Reports to: Traceability Manager ____________________________________________________________________ About Ecom Agrotrade ECOM Agro-industrial Corp. Ltd (ECOM) is a leading origin-integrated global commodity merchant and sustainable supply chain management company.
ECOM works through several companies around the world to advance rural prosperity by providing farmers with the products and services they need to optimize crop productivity and revenues, and reduce household costs. We leverage our knowledge of farmers and rural communities to identify opportunities to advance rural prosperity.
Our vision is to build better Agri eco-systems using our knowledge, innovation, efficiency and digitization and become the rural producers and entrepreneurs’ preferred choice.
Position Summary
The Traceability Support Officer will assist the activities of coordinating the continuous implementation of traceability at the field level, port level and back-office. We are looking for someone significantly with innovative skills to work on different datasets - cleaning, alignment, verification, and processing for the traceability team and operations at large.
The role will require constant communication with the field operatives, port team and back office team to ensure efficient and effective data consistency and accuracy for stakeholders’ usage.
KEY RESPONSIBILITIES
Ensure alignment of registered farmers’ data on the SMSi system with corresponding society, community, and Purchasing Clerk (PC) records on the Empower platform to maintain data accuracy and consistency. Coordinate the preparation, printing, and timely distribution of Society Traceable Details Reports (STDR) across all program districts to support field operations and traceability requirements.
Provide active support for GCTS and EUDR compliance by maintaining and updating required documentation in line with regulatory and program standards. Oversee daily and weekly reconciliation of physical farmer transaction records with their corresponding digital entries to guarantee transparency and data reliability.
Monitor, streamline, and standardize documentation processes for farmer deliveries across all certified and verified districts to enhance traceability and operational efficiency. Conduct dataset verification to support premium payments, Digital Premium Payment (DPP) datasets, and other critical program records, ensuring accuracy and accountability.
Provide backstopping support to the Backoffice Traceability Officer by assisting with key tasks and filling operational gaps when necessary. Collaborate with internal and external stakeholders to strengthen overall traceability systems, foster compliance, and drive continuous improvement in data management practices.
QUALIFICATION/EXPERIENCE/SKILLS ● Bachelor’s Degree ● Working experience in the cocoa industry – basic traceability concept ● Strong IT skills (MS Office Suite) KNOWLEDGE, SKILLS AND ABILITY ● A very strong IT background is required. Advance knowledge in Excel, Word & PowerPoint ● Excellent Analytical ability and skills in problem solving ● Ability to coordinate programs, prepare reports and maintain accurate records SPECIAL REQUIREMENT ● Must be on 24 hour call ● Willingness to work on weekends and Holidays WORK CONDITIONS ● Be able to tolerate hash weather or environmental condition