Job description
Under the direct supervision of the Manager of Customer Service, to take personal responsibility for caring for the needs of Moody Bible Institute constituents making contact through the Customer Service Center (CSC). Provide service to the constituents by processing their requests internally in CSC, or by routing the constituents or their information to the proper departments.
CSC is the entry point for customers coming into MBI on seven main phone numbers and email addresses. We strive to meet the needs of our constituents quickly and accurately via multiple computer systems.