Job description
Full-Time Salaried / On-Site Required - Not Remote This position falls under the provisions of the U.S. Railroad Retirement Board. Schedule: Shift-based; flexibility required (including weekends and holidays)
The Customer Service Representative serves as a key point of contact between customers, railroad partners, and internal operations teams. This role is responsible for supporting daily rail and intermodal operations through accurate data entry, customer communication, service coordination, and system updates. The ideal candidate is customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced, service-driven environment.