Job description
The Retention Specialist supports employee engagement, retention, and the successful onboarding of new hires by serving as a key liaison between Operations and Human Resources. This role monitors the new hire training and onboarding journey, conducts regular check-ins, identifies early retention risks, and partners with managers to ensure employees receive timely support and follow-up.
The Retention Specialist also analyzes turnover trends, gathers employee feedback, tracks training completion, prepares retention and onboarding reports, and recommends process improvements that strengthen the employee experience.