Job description
Job Summary
The IT Executive will be responsible for managing and supporting Dermatouch’s IT infrastructure, systems, and end-user requirements. This includes installation, configuration, troubleshooting, and maintenance of IT hardware/software, user account management, IT asset tracking, and ensuring data security. The role also involves supporting internal teams with IT tools (such as email, CRM, and cloud-based applications) to ensure smooth day-to-day business operations.
Key Responsibilities
- Create, manage, and maintain user accounts in Active Directory, Zoho, and other business applications.
- Provide required access permissions and manage hardware allocation for new employees.
- Install, configure, and troubleshoot Windows OS, MS Office, Zoho Email, Zoho Books, Zoho CRM, and other company-specific software.
- Provide IT training and guidance to new users on policies and tools (onsite & remotely).
- Manage, configure, and monitor firewalls, antivirus systems, and backups to ensure data security.
- Oversee CCTV monitoring, networking devices, and IT peripheral inventory.
- Support and troubleshoot network issues, printers, and hardware upgrades.
- Act as the first point of contact for IT support queries via ticketing tools or direct communication.
- Troubleshoot and resolve IT issues (hardware/software/network) for employees across offices and remote locations.
- Procure, maintain, and track IT assets including laptops, desktops, printers, and mobile devices.
- Maintain up-to-date records of IT hardware and software licenses.
- Ensure IT policies and security protocols are followed across the organization.
- Maintain regular backups and prepare IT reports/documentation as required.
Requirements
- Bachelor’s degree/diploma in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support/desktop support/system administration.
- Strong knowledge of Windows OS, Active Directory, MS Office, and cloud-based applications.
- Experience with Zoho (Email, Books, CRM) preferred.
- Knowledge of firewalls, antivirus solutions, and backup management.
- Good troubleshooting, problem-solving, and communication skills.
- Ability to multitask, prioritize, and work under pressure.