Job description
At Materialise Medical, we believe that better healthcare starts with solutions designed around the individual patient. If you’re passionate about bringing personalized care to every patient, you’ll love being a part of this team. Through the technology we develop, researchers, engineers, and clinicians are revolutionizing personalized treatment — helping improve and save lives daily.
What you will do
Independently manage daily external and internal requests, covering both technical and administrative aspects of clinical cases for a diverse portfolio of products and partners Handle the flow and start the operational processing of incoming medical cases Receive incoming medical images for new cases and prepare them for processing.
You will also follow up with the partners on rejected images Follow up on the processing of cases, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Reach out to the different stakeholders in case of delays or issues with the flow, and intervene when timings are/need to be changed Provide information within an acceptable time frame for the business relations, to partners and customers, concerning the case management flow and process Detect and escalate recurring problems on the operational side Participate in the integration of Cu.
Se operations of new partners and/or products Your profile You have experience working with external customers You have a bachelor's degree (Bio-science or medical-related education) You have excellent communication and problem-solving skills You have perfect communication skills (writing and speaking) in English You are willing to learn about software and technical terms You are well organized, team-oriented, and stress-resistant What’s waiting for you Work that matters The technology we build at Materialise pushes the boundaries.
You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day. At Materialise, we expect you to think about the customer, not just the task. You push for better solutions and care about the difference your work makes.
A people-centered space When you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back. At the same time, we expect you to invest in the people around you — not just your own work — to make the group stronger than the sum of its parts.
An environment of trust As a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls. At Materialise, we expect you to deliver on that trust and keep your commitments. A career ready to build When you see opportunities for your career to grow at Materialise, we encourage you to go for them.
People shape a fulfilling career at their own pace here. At Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count. Make a difference together with the Medical team.