Job description
As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you’ll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams.
From performance tracking to problem resolution, you’ll help deliver on CRST’s promise of safe, reliable, and responsive service.