Job description
We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique. Job Purpose: The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.
Key Responsibilities
Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
Coordinate traffic flow during high volume times: in charge of the queue management system Clearly, confidently and articulately communicate with clients on a daily basis Foster the development of clients’ emotional connection to CHANEL Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service Remain up-to-date on all CHANEL collections Qualifications: Bachelor Degree Minimum 2 years of retail experience in customer service Strong interpersonal and communication skills Team player Well-groomed, with a pleasant and dynamic personality Excellent customer service and client-centric mindset Ability to manage multiple tasks in a fast-paced environment Fluent English and French is a plus Able to withstand retail working hours and work on weekends and public holidays