Job description
Cove Communities Contact Center Specialist (CCS) will interact with Cove’s team members and customers, providing an elevated level of customer support for RV and rental reservations, Cove home sales leads and escalated customer service issues. The CCS must be cross-trained and proficient in all three departments. This position requires a blend of customer service engagement and sales skills, including the ability to review resort site availability, understand reservation requirements, and complete booking using RMS the company’s reservation system.
The Contact Center Specialist will support and execute all incoming home sales calls, answer the buyers’ questions about our parks’ amenities, lot fees, age requirements, pet policies, and general community guidelines.