Job description
【Main Task】
- Install the tool at customer site and provide quality service to maintain tool availability.
- Technical escalation owner to HQ for tool down, performance issue and customer wish.
- Technical contact window of OEM partner/customer and manage the communication.
- Collaboration with HQ on service related documents and procedures.
- Collaboration with Application team for customer's escalation
- Support Software and Application activities
- Train field service engineers 【Specific Duties】
- Ensure the tool installation success within defined cycle time.
- Ensure effective communication and escalation for problem solving.
- Create and maintain the database of service lesson learnt and BKM.
- Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
- On-call or on-site duty for the fast response to customer's tool down escalation. 【Education】
- Master or Bachelor's degree in engineering. 【Experience】
- 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
- E-beam inspection tools service experience is required.
- Quality hands-on capabilities.
- Fluent English
- TOEIC 750
- Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
- Good internal/external communication and interpersonal skills
- High customer orientation with high flexibility and deep engagement in regard to tool service 【Other skills】
- Data analysis, report/presentation skill.
- Creative: Out-of-the-box thinker. Your ZEISS Recruiting Team