Service Manager (automotive / after-sales / expat) - Bermuda

The Service Manager will oversee the daily operations of the automotive service and repair department. This role is responsible for managing a team of skilled technicians and service advisors, ensuring high standards of customer service, efficient workshop operations, and quality vehicle maintenance. Duties & Responsibilities Manage and oversee the operations of the service department, including scheduling, job assignments, productivity, and quality control.

Ensure all service and repair work is completed efficiently and within agreed timelines to meet customer expectations. Maintain quality control standards and ensure the team follows best practices and service level agreements. Develop, manage, and achieve the department budget, including operational planning and resource allocation.

Liaise with customers to understand their needs and provide technical expertise and advice. Collaborate with other department managers to ensure smooth service department operations. Communicate with vehicle manufacturers or distributors regarding technical matters. Ensure proper understanding and management of manufacturer warranty procedures and submissions.

Mentor and train apprentices, technicians, and service advisors to support professional development and improve team performance. Maintain accurate service records and provide regular operational reports to management. Identify opportunities for process improvements and implement changes to enhance efficiency and customer satisfaction.

Perform other duties as required within the service department.

Requirements

Minimum of 7 years’ experience as a Service Manager or in a similar leadership role within the automotive service industry. Strong technical knowledge of automotive servicing and repair, with the ability to diagnose and troubleshoot complex issues. Excellent customer service and communication skills, including the ability to explain technical matters to non-technical clients.

Proven experience managing and developing a team of technicians and service advisors. Proficiency with automotive diagnostic systems, repair software, inventory management systems, and Microsoft Office tools. Ability to work effectively in a fast-paced, deadline-driven environment. Strong problem-solving and decision-making skills.