Order Management Intern

Responsibilities

Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts Inclusive of Retail Partner and FSS Inclusive of saleable/non-saleable Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: Order management validation Shipments New launch and promotional program allocations ELC-owned counter requirements Door opening Service level details Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met Proactive management with commercial team to alert on out-of-stock situations Alert commercial team of inventory status including counter inventory Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.)

to improve retailer service level Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules Process approved returns orders Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc Other system execution tasks as needed (SAP/UPS/Citrix/Qlik.

View/BI/Warehouse Execution Systems) Produce daily/weekly sales report to track actual orders vs target Requirements Bachelor Degree in Business, Supply Chain or any relevant disciplines Proficient in English in both written and spoken is a must Attention to detail and the ability to work independently Detail-oriented, organized and an ability to prioritize and manage workflow Ability to change focus when needed, while making regular progress on assigned work/projects