Job description
Key Responsibilities
- Platform Monitoring & Operational Support Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic . Proactively identify integration failures, performance issues, and data discrepancies. Support 24x7 operational coverage through shift-based rotations as required. Ensure timely incident acknowledgment, triage, and resolution within SLA.
- Incident & Problem Management Handle L2 production incidents , perform impact analysis, and drive recovery. Participate in RCA and CAPA activities , documenting root causes and preventive actions. Coordinate with leads and cross-functional teams during major incidents and escalations.
- Automation & Tooling Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks). Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.
- Deployment & Change Support Support deployments and post-deployment validation across integration platforms. Ensure adherence to Change Management (CRs, freeze windows, approvals) . Assist with version upgrades, configuration changes, and platform maintenance activities.
- Documentation & Knowledge Management Maintain clear runbooks, SOPs, and operational documentation . Participate in knowledge transfer sessions and support onboarding of new team members. Provide regular work summaries and updates for leadership visibility. Roles & Accountability Associate Software Engineer Own day-to-day operational tasks assigned during shift. Ensure process adherence for incident handling, monitoring, and escalation. Actively participate in continuous improvement and automation initiatives.