Job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Technical Support based in Canada. This is an excellent opportunity for an experienced technical support leader to drive operational excellence within a healthcare technology environment.
In this role, you will oversee high-performing support teams responsible for critical healthcare revenue cycle applications, ensuring exceptional customer experiences and reliable service delivery. You'll combine strategic leadership, data-driven decision-making, and technical expertise to optimize support operations while fostering a culture of collaboration, innovation, and continuous improvement.
Working cross-functionally with product, engineering, and customer-facing teams, you will play a key role in enhancing customer outcomes through process improvements and responsible adoption of AI-powered support solutions.