Customer Service Representative

What You Can Expect : Principle Accountabilities

• Improve customer service experience, create engaged customers and facilitate organic growth while ensuring the overall satisfaction and loyalty of all customers.
• Ensure all customer emails are acknowledged to within 2 hours of receipt with resolution to question/concerns within 24 hours
• communicate any delays to operations management and/or customer
• Work with other CSRs to assist on their customers when required
• Take ownership of customers issues and following problems through to resolution; escalate to management when required
• Ensure the monthly invoicing is completed as per prescribed schedule.
• Maintain a clean, safe, and healthy work environment by establishing, following, and enforcing standards and procedures
• Demonstrate our culture and Rhenus values in the daily operations
• Track additional services requested by clients
• Assist operations with claim records What You Bring: Education & Work Experience Requirements / Skills
• Bachelor’s degree in business administration or related field
• Strong troubleshooting and multitasking skills
• Good communication skills and etiquitte, both verbal and written
• Ability to multitask and prioritize
• Detail oriented, responsible and accountable
• Ability to maintain goal oriented focus in a busy work environment
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Strong analytical and problem solving skills and able to establish logical practical solutions
• Strong people skills
• Computer literate with good numeric skills
• Customer service orientation
• Able to work additional hours as required based on operational needs
• Microsoft office experience