CPG Disputes Specialist

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time. We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you. THE ROLE We're hiring a CPG Disputes Specialist to own the deduction and dispute resolution experience for our customers. Disputes sit at the center of what Confido automates for CPG brands, and this role is the connective tissue between our Implementation, Customer Success, and Product teams — making sure customers actually resolve disputes faster and more accurately on our platform, not just process them.

You'll work hands-on with customer data to investigate and resolve deduction disputes, help new customers get their dispute workflows configured correctly during onboarding, and be the expert voice that tells Product where the platform's dispute logic needs to evolve.

WHAT YOU'LL DO

Implementation Support

• Partner with the Implementation team during customer onboarding to configure dispute workflows
• Help new customers migrate and clean up historical dispute and deduction data as part of go-live
• Train customer teams on how to manage disputes within the Confido platform Customer Success Partnership
• Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
• Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
• Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue Product Feedback Loop
• Surface patterns across customers' disputes to Product — where automation breaks down, where reason codes don't fit reality, where manual work persists
• Help test and validate new dispute-related features before they ship
• Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap WHAT WE'RE LOOKING FOR - 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role
• Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
• Strong cross-functional communicator — equally comfortable talking to a customer, an implementation lead, and a product manager
• Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance
• Experience with CPG trade, deductions, or AR systems is a strong plus
• Excited to be in our NYC headquarters 5 days a week 🌴 PERKS + BENEFITS
• Equity — own a meaningful piece of the company you’re helping build
• Fully paid health coverage through Aetna — we cover 100% of employee premiums
• Top-tier dental and vision coverage through Guardian
• Carrot Fertility Pro — comprehensive fertility and family-forming support - 12 weeks of paid parental leave
• Unlimited PTO — plus regular 4-day holiday weekends we actually take - 401(k) through Vestwell
• Paid relocation support — we’ll help you make the move to NYC
• Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup
• Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.