Job description
Focus: The Desktop Technician provides front-line technical support for hardware, software, and peripheral issues across departments. They ensure timely resolution of service requests, maintain device inventory, and uphold documentation and escalation protocols.
Key Responsibilities
- Respond to service desk tickets and troubleshoot desktop, laptop, and peripheral issues
- Install, configure, and maintain hardware and software across user environments
- Support user access, password resets, and basic network connectivity
- Document resolutions, escalate complex issues, and maintain ticket hygiene
- Assist with device imaging, deployment, and inventory tracking
- Uphold security protocols and compliance standards during support activities Provide clear, professional communication during technical support interactions Requirements Core Competencies Competency Behavioral Expectations Tech Savvy Navigates hardware, software, and support tools effectively Communicates Effectively Provides clear, courteous technical support Ensures Accountability Documents resolutions and follows escalation protocols Manages Complexity Troubleshoots across systems, devices, and environments Collaborates Partners with IT peers and end users to resolve issues