Job description
Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs. With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! Born from the merger of the Stellantis Group and the start-up Travel.
Car, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers. Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies.
5000 partners trust us and several hundred thousand vehicles are available! If you want to join a team of +750 experts and bold international projects, then you're in the right place! You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
The Support Operations Manager is a true operational support for the country operations as their unique interlocutor and trains our partners and customers. They participate in the development of a network of rental agencies in an international environment and contribute to the exciting global expansion of Free2Move. Your next missions In close connection with our field-working partners, you will: ● Work towards the economic performance and the satisfaction of our partners.
● Support Partners to use our Mobility system. ● Support the team's success by transmitting all operational knowledge. ● Prepare partner’s newsletter. ● Coach them in order to boost the deployment of their network and their Mobility activity ● Provide and analyze their KPIs and give recommendations for their action plans.
● Participate in the creation and update of our online and face-to-face training materials for our partners. ● Train our partners in using our tools and systems. He/She guarantees their perfect use by analyzing our automatic Field Check-Up Reports. ● Take part in the creation of the action plan and participate in their deployments as the main HQ interlocutor ● Be at the core of the implementation of our innovative rental solutions / Automatic Renting & Connected Cars, and will inform our partners about our new product / service developments.
Expected skills ● Advanced studies: Bachelor or Master Degree (Business Schools, University ...) ● Fluency in German, good command of English. ● Definitely customer satisfaction and quality-oriented ● Passionate about new technologies, think that all optimization and automation is not time spending but time saving ● Like to share your knowledge and train colleagues and interlocutors ● Attracted by business development in a B2C / B2B environment ● Strong human and business skills and an ability to develop relationships that last What we offer Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere.
It is also: A start-up spirit supported by a large Group The opportunity to revolutionize the uses of mobility with us! A neat integration to start well Lots of possibilities for development Collaboration with multidisciplinary and international teams International projects to perfect your background! Salary : 22k-25K€ Flexibility with our hybrid mode of working : 2 days per week onsite; 3 days per week home office An access to our E-Learning platform : for the development of languages and other skills No-meetings days to boost your efficiency!
Table football battles to relax ...This list is not exhaustive...