DMC Retail Travel Specialist - Bateleur House

DMC Retail Travel Specialist Location: Johannesburg Property Type: Luxury Travel Company Salary: Negotiable DOE Kendrick Recruitment is currently recruiting on behalf of a prestigious luxury travel company based in Johannesburg. An exciting opportunity has arisen for an experienced DMC Retail Travel Specialist to join a dynamic and service-driven team.

The successful candidate will be responsible for the creative planning and seamless execution of tailor-made itineraries, ensuring exceptional guest experiences while meeting budget expectations. This role requires strong attention to detail, commercial awareness and a genuine passion for African travel. Key Outputs

• Creative planning and designing of bespoke itineraries
• Managing the reservations process to ensure guest budgets are achieved
• Handling bookings from quotation through to finalisation, invoicing and preparation of travel documents
• Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Participating in emergency duty on a rotational basis as per company procedure
• Working early and late shifts on a weekly rotational basis
• Servicing agents and guests in a calm and professional manner
• Proactively selling products and services to ensure the best possible safari experience
• Demonstrating an independent, curious and proactive approach
• Upholding strong sustainability and conservation values Knowledge Required
• Passion for delivering service excellence
• In-depth knowledge of Tourplan advantageous
• Strong knowledge of South Africa, Southern Africa and East Africa preferred
• Willingness and aptitude to learn Skills Required
• Good understanding of terms and conditions, product knowledge and third-party destinations
• Understanding of travel industry distribution channels
• Excellent computer literacy, including: Tourplan advantageous ESS essential MS Office (Word, Excel, PowerPoint, Outlook) WETU
• Ability to interpret quantitative and qualitative data and make informed decisions
• Understanding of various international source markets
• Commercial acumen and ability to contribute to strategic decision-making
• Knowledge of sales processes and methodologies
• Strong problem-solving ability
• Creative thinking with a focus on crafting memorable experiences
• Strong focus on guest and client satisfaction Personal Characteristics
• Strong interpersonal skills
• Sense of urgency and accountability
• Passion for guest satisfaction
• Self-motivated with the ability to meet deadlines
• Willingness to share knowledge and support team development
• Excellent verbal and written communication skills
• Strong time management skills
• Ability to work effectively within a team
• Conflict management and resolution skills
• High attention to detail
• Strong administrative and organisational skills
• Ability to work efficiently in a paperless environment
• Strong typing and navigation skills Previous Work Experience Required
• Minimum of 3–5 years’ previous inbound tour consulting experience The ideal candidate will be methodical, creative and detail-oriented, with the ability to work under pressure while maintaining high energy levels. They should demonstrate perseverance, patience and adaptability, and be comfortable handling both complex and routine tasks. A decisive and solutions-driven approach is essential. Interested candidates are invited to submit their CV to apply for this exciting opportunity through Kendrick Recruitment.