Program Manager, Loyalty Performance and Insights

How you'll help us Keep Climbing (overview & key responsibilities) Delta has built one of the world’s leading loyalty programs by investing in innovative and creative ways to engage new and existing members. We have seen record-setting growth, strong net promoter scores, expansion of world-class partnerships, and our loyalty program is the key foundation of our successful co-brand card program portfolio that is growing well over industry rates.

The right candidate for this role has a growth mindset and experience in revealing insights by navigating loyalty, commercial, and financial data. As an individual contributor, they will independently lead high-impact analytical workstreams and partner cross-functionally to influence business outcomes across the organization.

They will lead and perform some of the following: + Perform ad-hoc analysis and identify key insights on loyalty datathat supports business decisioning across the organization + Partner with an international team (based at the Delta Technology. Hub in Bangalore, India) to build predictive member behavior models throughmachine learning and other advanced data models + Regularly communicate loyalty-related trends and opportunity areaswith team, partners, and senior leaders through both written and verbalcommunication + Lead and participate in cross-divisional initiatives that requireloyalty performance and insights support; provide a customer-centered viewto partners This is a highly visible individual contributor role on Delta’s Loyalty team, requiring strong collaboration, ownership, and influence without direct people management responsibility.

You will partner closely with stakeholders across multiple organizations to support enterprise loyalty and profitability goals. This role is Atlanta-based. This role reports to the Manager of Performance and Insights. WHAT CHARATERISICS ARE NEEDED + Recognizes risks, tradeoffs and competing corporate priorities + Embraces challenges and ambiguity, drives toward solutions withspeed to market + Committed to the success of the loyalty program and our customers + Strong business acumen, strategic thinking, and creativeproblem-solving skills with ability to translate data into actionableinsights + Demonstrates a strong sense of ownership and accountability fordelivering high-quality outcomes + Excellent problem-solving skills with a creative and analyticalmindset + Possesses a resilient spirit that can perform well under pressure What you need to succeed (minimum qualifications) + Experience in extracting datasets and identifying key insights tosupport business decisions + Advanced expertise with SQL and working knowledge of analyticaltools such as SAS, Teradata, PowerBI, Tableau, and advanced Excelfunctionality + Excellent written and verbal communication skills to translate datainto insights for executive and cross-enterprise consumption + Knowledge of Delta Air Lines and/or the airline industry, loyaltyprograms and consumer behavior + Must be performing satisfactorily in current position + Consistently prioritizes safety and security of self, others, andpersonal data.

• Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high school equivalency. + Is at least 18 years of age and has authorization to work in the. United States. What will give you a competitive edge (preferred qualifications) + Delta Commercial experience and acumen in Loyalty, Network, RM,.

Sales, or Alliances and an understanding of the airline business modeland customer needs + Familiarity with Delta’s internal data sources such as RPAD, DDS,OAG, FLOYD, FPS, etc. + Working knowledge of statistical/machine learning tools (e.g., R,. Tensor. Flow) + Understanding of the broader, enterprise-wide impact of Loyaltydecisions + Bachelor's degree or 3+ years of analytical experience.

Master'sdegree in a quantitative field (Business, Finance, Economics, Mathematics,. Engineering or related) Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success.

At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit sharing program, and performance incentives + 401(k) with generous company contributions up to 9% + Paid time off including vacation, holidays, paid personal time, maternity and parental leave + Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + Domestic and International space-available flight privileges for employees and eligible family members + Career development programs to achieve your long-term career goals + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint + Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies + Recognition rewards and awards through the platform Unstoppable Together + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Delta Air Lines, Inc.

is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

To request a reasonable accommodation, please click here