Job description
Workster is partnering with a global technology-driven organisation to recruit a French Customer Service Advisor to support clients based in France. This role focuses on delivering excellent customer support across channels, resolving enquiries, and ensuring a smooth customer experience for a fast-growing digital platform.
Your Role
Respond to inbound customer enquiries via phone, email, chat and social channels in French Provide accurate, timely and empathetic support for product, billing and account-related questions Troubleshoot technical issues, escalate to relevant teams and follow up to resolution Maintain high-quality interactions while meeting service level agreements and KPIs Document customer interactions and update records in the CRM system Identify opportunities to improve processes and customer communications Collaborate with cross-functional teams (operations, product, sales) to ensure customer needs are met Participate in training sessions and continuous coaching to improve performance Your Qualifications Native-level French and professional working proficiency in English (B2 or above) Previous experience in customer service or contact centre roles, preferably in SaaS or digital platforms Excellent verbal and written communication skills in French Empathetic, patient and solution-oriented approach to customer interactions Comfortable using CRM systems, ticketing tools and standard office software Strong organisational skills, ability to prioritise and manage multiple enquiries Flexible, team-oriented and willing to work in a multicultural environment The Offer Full-time position with a Monday–Friday schedule (shift patterns may apply) Structured onboarding and paid training to ensure success in the role Clear performance targets and ongoing coaching support International, multicultural work environment based in Braga Opportunities for long-term career development and internal mobility Stable employment contract in line with local labour law Access to internal learning platforms and professional growth resources