Job description
*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT
TLDR:
We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.
You’ll work directly to the CEO and single-handedly take on the support function from an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.
What is Zaymo?
At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.
Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.
Read more about working at Zaymo here.
Why Zaymo
- 🚀 Rapid Growth: We went from $1M to $3M in ARR in the last 11 months
- 🛠️ Excellent Team: Ex. Harvard, Cornell, Nasa, Route, Weave (YC W14), Levo (YC S22)
- ⚖️ Great risk-reward profile: $3M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum
What does the role look like?
- Owning all of the customer support experience after a customer is live
- Improving the AI support agent
- Owning the customer-facing knowledge base
- Quickly becoming the most knowledgeable person about Zaymo’s product
- Advocating for customer needs by influencing product decisions
- Career growth can lead to either running support as it scales or moving to onboarding/customer success
What do you look like?
- You love to build. You may want to found a startup someday. You are comfortable with the responsibility that comes from being the one person in your role right now
- You can think clearly, write well, and you have strong interpersonal skills
- While you are good at working with people, you can put your head down and learn to automate the customer experience for our lower-tier customers
- You have enough empathy and intuition to feel what the market demands and recommend features to the product team
Compensation
- $55 - 75k on-target earnings
- Includes $10k bonus on performance
Questions? Reach out to careers[at]zaymo.com