Assistant Manager - Guest Services

The Assistant Manager

• Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.