Customer Success Manager

🎉 WHAT WILL YOU BE WORKING ON?

• You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev http://Reo.Dev. This also includes
• Owning customer/ account onboarding and setup
• Working with them to understand their goals and explain how the product helps them in achieving these goals
• Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
• Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
• You will own customer renewals and up-sales. This means you will:
• Own expansion revenue from your accounts
• Own relationships with customers and buyers in the account.
• Advice them on the right product packages and upgrades they might be needing in their growth journeys
• Spearhead product adoption within the customer enterprise 👯 SKILL WE ARE LOOKING FOR IN THIS ROLE
• This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
• Past experience of working in an early SaaS startups (2-3 years) or
• Past VC/ Management Consulting Experience (3-4 years) or
• Past experience of being in a client facing role
• Past experience of managing US based accounts
• MBA from Tier 1 institutes 👯 WHAT QUALITIES WE LOOK FOR IN OUR TEAM MEMBERS? While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev http://Reo.Dev a better fit for you. Reo.Dev http://Reo.Dev might be a good fit if you:
• Work hard, hands-on and want to grow really fast.
• Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
• Execute fast.
• Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
• Are someone people like to work with, low on ego, high on humility
• Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
• Have a longish view of your career growth and not optimising for the next 1-2 years.
• Now Let's 👋 Meet Reo.Dev http://Reo.Dev
• Origins: Reo.Dev http://Reo.Dev was founded in March 2023 by Achintya https://www.linkedin.com/in/achintyagupta/, Gaurav https://www.linkedin.com/in/jgaurav/ and Piyush https://www.linkedin.com/in/piyush-agarwal-21244213/ – All of them are 2nd time Entrepreneurs [read more on the Founding team below]
• Value Prop: Reo.Dev http://Reo.Dev provides Revenue Intelligence for Developer tool companies. We are category creators and currently no other company has the capabilities Reo.Dev http://Reo.Dev has. Our closest parallel is 6sense.com http://6sense.com which operates in the B2B SaaS industry and does not serve Dev. Tool companies
• Customers: Our Customer base includes some of the most respected Dev. Tool companies [see more details below]. All of our Customers are in the US and EU. We are hugely Customer centric and satisfaction scores are very high. [read more on customer feedback below]
• Traction: We have grown 10X in 2024 vs. Dec’2023. We price at a Premium and have 90%+ Gross margin
• Funding: We are funded by the most reputed VCs from India and the US [see more on Fundraise below] ORIGINS AND VALUE PROP 🏗️ ABOUT THE DEVELOPER TOOLS INDUSTRY: Developer tools is a $500 billion industry, generates $50B in revenue annually and has been growing at 22% year on year. Source https://tylerjewell.substack.com/p/the-developer-led-landscape-20-08-28 By definition, this industry is at the frontier of technology. Innovation happens extremely fast in this industry. Teams need to have a strong technological background to build for this industry Developer tools can scale up globally, generate strong revenue and have high profit margins 🏆 REO.DEV http://Reo.Dev VALUE PROP Reo.Dev http://Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals. Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies 👷‍♂️ Founding Team: Reo has been founded by experienced entrepreneurs. All three founders have a strong track record of building start-ups and leading teams
• Achintya https://www.linkedin.com/in/achintyagupta/: Achintya was previously the co-founder at Phyllo, which is a developer tool company. Phyllo raised ~$18M in VC funding from top tier VCs. Achintya is a Chemical Engineer from IIT Delhi (2009) and MBA from Indian School of Business (2013)
• Piyush https://www.linkedin.com/in/piyush-agarwal-21244213/: Piyush is a second time entrepreneur. He previously founded Scholr, which was an Ed. Tech start-up and was acquired by BYJU’S in 2020. Piyush is a Mechanical Engineer from IIT Kharagpur (2008) and MBA from India School of Business (2013)
• Gaurav https://www.linkedin.com/in/jgaurav/: Gaurav is a senior Tech leader with 16 years of experience. Previously he was VP Engineering at Ninjacart (valued at $1B+) and CTO of Kuliza where he led a team of 150+ developers. He is a Computer Science Engineer from IIIT Allahabad (2006) 💡 As co- founders we take pride in the fact that people who have worked with us in the past, want to work with us again! CUSTOMERS AND TRACTION In 9 months since Product Launch, we have amassed a large customer base comprising of some of the most well known and highly reputed Dev. Tool companies. 90% of our Customers are HQ’d in North America and Europe Customer Feedback and NPS Our customers love us!! Check this out! https://www.youtube.com/watch?v=Dzvixi. Sd7GA CUSTOMER FEEDBACK Unleash Shorts.mp4 https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/644fffd3-c978-4e09-9ca2-49ecae0e4575/Unleash_Shorts.mp4 “Reo Helped us identify needle in haystack accounts. We overachieved our targets for consecutive months with Reo.Dev http://Reo.Dev” Micheal https://www.linkedin.com/in/ferrantim/, CMO, Unleash https://www.getunleash.io/ [Spark Capital. Series A| Open Source Feature Mgmt. Platform] Aporia Shorts.mp4 https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/6453f4c9-ef39-4f5e-8746-79eb02b6d365/Aporia_Shorts.mp4 “The most beautiful things about Reo.Dev http://Reo.Dev is that it was built for developer focused companies. We saw a 2X increase in meetings booked!” Shai Alani https://www.linkedin.com/in/shaialani/, VP Marketing, Aporia https://www.aporia.com/ [Tiger Global. Series A | ML Ops Platform] Fluree Shorts (1).mp4 https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/c7c05807-b5bd-440a-a432-e62c87e40134/Fluree_Shorts_(1).mp4 “Reo.Dev http://Reo.Dev data is some of the best data I have ever used. It helped us increase sign-ups by 30%” Kevin Doubleday https://www.linkedin.com/in/kevindoubleday/, Director
• Marketing, Flur.ee http://Flur.ee [Sinewave. Series A | Data Mgmt. Platform] Lightbend Shorts (1).mp4 https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/b3fed910-4bff-4238-ad0f-1d83732e80b9/Lightbend_Shorts_(1).mp4 “With Reo.Dev http://Reo.Dev, we identified more than 10,000 target accounts that we had never interacted before” Alec Cross https://www.linkedin.com/in/aleccross/, VP Sales, Lightbend https://www.lightbend.com/ [Greylock, Dell Capital. Series D| Low Latency Microservices] Chronicle Shorts .mp4 https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/725959f4-70e4-4bc3-86f7-c1596b2c8283/Chronicle_Shorts_.mp4 “Reo.Dev http://Reo.Dev is integrated into our SDR process. It is helping us learn who is evaluating our competitors and triangulate intent on web” Andrew Twigg https://www.linkedin.com/in/andrew-twigg-b20b752/, Sales Director, Chronicle https://chronicle.software/ [Low Latency Trading PaaS] WhatsApp Audio 2023-10-19 at 10.52.54 AM.mpeg https://prod-files-secure.s3.us-west-2.amazonaws.com/41e1e536-d874-4583-b749-ca2e3dcbf50b/1a9d51da-fa26-4792-9aaf-21f16b95e5db/Whats. App_Audio_2023-10-19_at_10.52.54_AM.mpeg “I was never able to crack technical prospecting and this cracked it.” Micheal https://www.linkedin.com/in/michael-cho-24864688/, AE (Outsourced), Outerbounds https://app.notion.com/p/acdc9b46155748dfbd1f564e58675738?pvs=21 [Foundation Capital, Series A | AI Infra platform] TRACTION In 2024, we have grown 10X vs. 2023. We work with some of the top Dev. Tool companies in the world. Our systems process 6-8 million developer signals everyday to generate massively intelligent revenue pipelines for our customer. We have been featured in top VC reports such as A16Z’s AI Sales Tech Report https://a16z.com/ai-transforms-sales/ and Inc42’s Top 30 Startups of 2024 https://inc42.com/startups/2024-in-review-the-best-of-inc42s-30-startups-to-watch/ FUNDRAISE PRE-SEED ROUND: Q3’2023 Read about our Pre-Seed round here: https://inc42.com/buzz/reo-dev-bags-funding-to-provide-sales-intelligence-to-developer-focused-enterprises/ https://business.outlookindia.com/corporate/reodev-secures-12-million-in-pre-seed-funding-round-led-by-india-quotient https://entrackr.com/2024/02/revenue-intelligence-startup-reo-dev-raises-1-2-mn-led-by-india-quotient/ SEED ROUND: Q4’2024 We raised a Seed round funding in Q4’ 2024 from one of the most reputed VC funds in the US. - https://www.reo.dev/blog/reo-dev-raises-4m-seed--building-ai-native-devgtm-platform SERIES A: Q2’ 2026 We recently announced our $11.3 Mn Series A led by Elevation Capital: - https://www.linkedin.com/posts/achintyagupta_a-big-one-for-us-weve-raised-113m-activity-7483506627174834177-f8-F?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAsqGA0BzJCL3zPOv25tTAWzeEQHqTVo. Gdo