Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Grosvenor Engineering Group
- Job Description Tech Support / UAT Support Tech Support Provide first and second line technical support for IT systems, applications, and end user environments Log, track, and manage incidents and service requests using ITSM tools (e.g., Service. Now, Jira Service Management, Zendesk) Diagnose and resolve hardware, software, application, and access related issues Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures Ensure compliance with SLAs, KPIs, and service quality standards Maintain accurate documentation, knowledge base articles, and runbooks Perform routine system checks, monitoring, and operational support tasks Communicate clearly with users, providing timely updates and resolution status Support onboarding/offboarding activities, access provisioning, and user setup UAT Support Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI. Support UAT planning activities, including test approach, scope, and timelines aligned to release plans Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding Join the A-Team and experience the A-Life!