Lead System Engineer - Citrix (L3)

Role / Job Summary –

Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc.

Ø Identify and address the gaps and Quality issues

Ø Collaboration: Working collaboratively with all support functions and build relations/better together working.

Ø Innovation: Focus on process and technical innovation

Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams.

Ø Make sure that no escalations reaches management.

Ø Point of contact on ownership topics

Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service.

Ø Ensure ITIL compliance for all incidents and service calls

Ø Ensure KPI compliance for all incidents and service calls

Ø Manage and make sure we archive SLAs.

Ø Conduct CIP plans to improve infrastructure stability and reduce incidents.

Ø Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations

Ø Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.

Ø Responsible for providing inputs and work on problem management to find root cause.

Ø Good Understanding in User profile management, Ivanti products and services.

Ø Experience in Citrix & Windows patch deployment.

Ø Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.

Ø Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.

Ø Strong process & change management capabilities

Ø Effective interpersonal skills

Ø High achievement and results orientation focus

Ø Strong stake-holder engagement & influencing skills

Ø Excellent verbal, written & presentation skills.

Ø Ability to mentor & groom

Ø Self-starter & self-motivated with the ability to work independently and with a team of peers

Ø Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved.

Ø Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments

Ø Participate and contribute actively on Technical Audit related topics whenever and wherever necessary.

Ø Produce Documentation related to technical or SOP for all new and transition activities for smoother integration

o Proactive

o Taking Ownership of incidents

o Ensure communication at Appropriate Level regarding Incidents or Projects progression

o Self driven

o Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM )

o Ability to design solutions and Optimize

o Focus on global tasks and be ready for the EPI role

o Focus on Capacity mgmt. and drive the topic as accountability topic

o Able to Produce design and architectural documents

o Ability to develop/coding for automation and optimization

o Audit Mgmt & BCP Tests

Ø Lead the design and technical implementation of the product/project.

Ø Accountable for technical deliverables.

Ø Contribute to automation and innovation.

Ø Mentor and guide the team.

Ø Define coding standards for the entire technology stack.

Ø Contribute to code review and architectural design/review to improve the efficiency of the team.

Ø Ensure that the project is executed as per client's expectations.

Develop a culture of innovation within the team.