Job description
As our IT Support Specialist, you will handle more complex IT support requests, responding with a customer-first mindset and resolving issues quickly and effectively the first time. You will diagnose hardware and software problems, deploy and install new equipment, manage user accounts and permissions, and document solutions within our IT Service Management system.
You will work closely with our Systems, Network, and Security teams to help maintain a reliable and secure technology environment by supporting endpoint devices, applying software updates and security patches, managing hardware inventory, and assisting with network connectivity and system administration.