Manager- Healthcare Compliance & IT Operations

Responsibilities

• Lead / Manage Compliance Program Implementation in conjunction with Operations and other Functional Leads
• Developing and monitoring key compliance risk indicators
• Supervising Information System policy compliance, SOC, vulnerability assessment, vendor management and regulatory compliance
• Managing operations compliance team, controls definition, implementation and periodic evaluation of design and operating effectiveness
• Steering roll-out of audit frameworks (ops. compliance, delivery excellence) for internal and customer engagements.
• Driving business process improvement projects; developing audit budget and undertaking resource planning.
• Ensuring adequate Data Security controls within process, prevention of data leakage with increasing digitization
• Directing monthly, quarterly & annual audits; guiding assigned auditors for ensuring adherence to established system controls
• Partnering with external audit firms for control requirement and audit plan finalization
• Delivering successful audits and re-certification results
• Identifying the information security needs and risk assessment before projects go-live
• Administering overall security deliverables, ensuring SLA compliances are met by vendors and providing good levels of services for all clients.
• Liaising with service delivery and external auditors for observations/non-conformity closure within agreed timeline.
• Managing client directed and statutory compliance guidelines as may be specified from time to time.
• Advising the teams to identify root causes and implementing solutions to close the gaps
• Managing awareness amongst employee base relating to compliance requirements and policies as applicable. Training Operations Team as per requirements.
• Should be responsible for the front-end discussions relating to compliance and regulatory issues Requirements Skills and Requirements:
• Bachelors, Masters or Diploma in Computer Science, Information Systems Management, Mathematics, Accounting/Auditing, Cybersecurity or other related fields
• In-depth and hands-on experience of the following compliance requirements: PCI QMS, SOC, HIPAA, Audits, ISMS and ISO
• 6+ years of experience in IT/IS Security Compliances/Consulting
• 2+ years working in highly regulated industries (e.g. financial services, healthcare, and energy, telecommunications), including direct work experience with global audit and compliance frameworks
• Must have good presentation skills with the ability to prepare reports and presentations
• Attention to detail and hands on with execution
• Sound technical writing, documentation, and communication skills are required
• Functional awareness of both information system platforms with a strong IT technical understanding and aptitude for analytical problem-solving.
• Agile mind, able to “see” the complexities of procedures and regulations
• Excellent interpersonal skills and professional demeanor
• Certified compliance professionals is a plus Industry Preference – BPO/ITES, preferably exposed to a healthcare process