Hotel Front Desk Representative

DUTIES AND RESPONSIBILITIES

Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.  Registers guests, collects payment, and registers data regarding payment for expenditures. Provides quotes for guests and upsell rooms whenever possible. Performs all check-in and check-out tasks.  Ensures all charges are applied to the correct guest account. Resolves all guest disputes. Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions. Ensures all cash and cash equivalents are accounted