Assistant Retail Development Manager / Trainer - Fragrance & Beauty Products

Key Responsibilities

Assistant Retail Development Manager Sales/Soft skills Training

• Work closely with L&D team and other departments within FBP division to identify sales training needs
• Ensure provide high quality training and deliver the effectiveness of training programs through well plan training preparation, quality of delivery, evaluation and follow-up.
• Review and ensure sales / Soft skills training programs are delivered according to Chanel image standard and Regional guidelines.
• Provide necessary feedback report and follow up action plans to update regional and local team. Coaching and Retail people development
• Work closely with RLDP to make contributions to salesforce productivity, retail people development and ensure quality of service at POS/BTQ.
• Provide field coaching to counter managers regularly to ensure upskill of retail leaders at POS/BTQ.
• Ensure provide high quality of retail people development and local retail leadership programs Assist L&D manager in learning and development organization related projects
• Provide support to L&D manager to upskills team members and build new capability for L&D organization Trainer Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills. Review, translate and localize the training materials to align with local market needs. Maintain / Update training material for BA Sales and service based on the information given by head office & regional office. Deliver high-quality training that aligns with brand image and standards. Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program