Job description
The CRM Executive is responsible for managing customer relationships, ensuring client satisfaction, maintaining customer data, and supporting business growth through effective communication and service management. The role involves using CRM software to streamline interactions and improve the overall customer experience.
Requirements
Bachelor’s degree in Business Administration, Marketing, or a related field. 1–3 years of experience in CRM, customer service, or client handling (CRM Manager: 3–5 years). Strong knowledge of CRM tools/software (e.g., Zoho, HubSpot, Salesforce, etc.) Excellent communication and interpersonal skills. Strong analytical and reporting skills.
Proficiency in MS Office and data management. Customer-focused mindset with attention to detail.
Benefits
Cell phone reimbursement Commuter assistance Flexible schedule Performance-based incentives