Customer Service Support

Job Summary

The Customer Service Support Officer serves as the first point of contact for clients, ensuring a welcoming and seamless experience throughout their visit to the clinic. The role supports clients before, during, and after their consultation with the Optometrist by providing exceptional customer service, assisting with product selection, dispensing prescriptions, and coordinating follow-up care.

This entry-level position is ideal for candidates with 0–2 years of experience who possess excellent communication, interpersonal, and customer service skills and are passionate about delivering high-quality patient care.

Key Responsibilities

Welcome clients warmly and provide a professional, friendly, and efficient customer experience. Respond to client enquiries and provide accurate information on the clinic's services, products, and procedures. Assist clients in selecting suitable spectacle frames and eyewear based on their preferences, prescriptions, and budget.

Dispense prescribed eyeglasses and medications in accordance with the Optometrist's recommendations and clinic procedures. Process client orders, payments, and relevant documentation accurately and efficiently. Coordinate appointments and manage client flow to ensure timely service delivery. Conduct after-sales follow-up with clients to assess satisfaction, address concerns, and provide ongoing support.

Maintain accurate client records and ensure confidentiality of patient information. Collaborate with the clinical team to ensure a smooth patient journey from registration through post-consultation care. Support general front desk and administrative duties to ensure the efficient operation of the clinic. Perform other customer service and administrative responsibilities as assigned.