Job description
Service Technician
Role Overview
The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.
Responsibilities
-
Receive repair orders from dispatcher and take to stall area.
-
Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
-
Diagnose cause of any malfunction and perform repair.
-
Communicate with parts department to obtain needed parts.
-
Save and tag parts if the job is under warranty or if requested by the customer.
-
Examine the vehicle to determine if additional safety or service work is required.
-
Notify service advisor immediately if additional work outlined is not needed or required.
-
Notify service advisor immediately if repairs cannot be completed within the time promised.
-
Document work performed.
-
Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands.
-
Supervise work of any apprentice technicians as assigned.
-
Attend factory-sponsored training classes.
-
Keep abreast of factory technical bulletins.
-
Ensure that customers’ cars are kept clean.
-
Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times.
-
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
-
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications
-
High CSI is a must.
-
ASI or manufacturing training.
-
High school diploma or the equivalent.
-
Valid driver’s license and a good driving record.
-
Manual dexterity.
-
Good Judgment.