Job description
The Contact Center Customer Service Associate serves as a front-line ambassador for the company, delivering exceptional customer experiences through phone, chat, email, and CRM-based interactions. The role provides product information, installation guidance, warranty support, order assistance, and issue resolution for homeowners, contractors, builders, dealers, distributors, and other customers.
The position plays a critical role in driving customer satisfaction, supporting sales growth, generating leads, and ensuring accurate and timely customer communications.