Job description
Key Responsibilities
- Manage customer implementation, integration, and upgrade projects end-to-end.
- Coordinate project plans, timelines, resources, and stakeholder communication.
- Work closely with customers to understand requirements and provide guidance throughout the project lifecycle.
- Identify risks, dependencies, and delays proactively and drive resolution plans.
- Lead project meetings, track progress, and provide regular status updates.
- Coordinate with Product, Sales, Customer Success, and Support teams to ensure successful project delivery.
- Ensure testing, training, documentation, and go-live activities are completed successfully.
- Build strong customer relationships and contribute to long-term customer success.