Process Coordinator

Key Responsibilities

1. End-to-End Process Coordination

• Own multiple assigned processes from initiation through completion.
• Break each process into clear steps, owners, deadlines and expected outputs.
• Ensure every action item is assigned, tracked and closed within the agreed timeline.
• Follow up proactively with team members without waiting for reminders from management.
• Identify missing information, dependencies, bottlenecks and delays at an early stage.
• Escalate unresolved risks to the founders with clear facts and recommended next actions.

1. Cross-Functional Execution

• Coordinate between departments such as Operations, HR, Recruitment, Customer Support, Sales, Marketing, Finance, Product, QA and Engineering.
• Ensure handovers between teams are complete and responsibilities are clearly understood.
• Arrange process-related discussions when coordination gaps cannot be resolved through routine follow-up.
• Maintain alignment between all stakeholders and avoid tasks being lost between departments.
• Communicate changes in scope, priority or deadlines to the relevant stakeholders.

1. Tracking, Documentation and Reporting

• Maintain trackers, checklists, process documents, action lists and status reports.
• Record key decisions, responsibilities and deadlines from meetings or discussions.
• Provide concise daily or weekly updates on progress, delays, risks and required decisions.
• Ensure process documents and SOPs remain current when workflows change.
• Use Zoho Projects, spreadsheets and other internal tools to maintain visibility and accountability.

1. Process Discipline and Improvement

• Check whether teams are following the defined process and required documentation.
• Identify recurring coordination failures, approval delays, unclear ownership or repeated follow-ups.
• Suggest simple improvements that make processes clearer, faster and easier to track.
• Help introduce templates, checklists, reminders and review mechanisms for repeatable processes.
• Support the founders in standardizing execution across growing teams.

Requirements

Required Experience and Skills

• 1-3 years of experience in process coordination, operations coordination, project coordination, administration, PMO support or a similar execution-focused role.
• At least one year of practical experience coordinating tasks or processes across multiple people or teams is preferred.
• Excellent follow-up skills and the confidence to hold owners accountable for commitments.
• Strong written and verbal communication skills.
• Ability to organize multiple processes, deadlines and stakeholders simultaneously.
• Good working knowledge of spreadsheets, documents, email and task-management systems.
• Ability to create clear trackers, meeting notes, checklists and status reports.
• Comfort working directly with founders and providing transparent updates.
• Strong attention to detail, reliability and a closure-oriented mindset.
• Willingness to work from the Noida office.