Job description
Welcome diversity and apply as you are! At Adisseo, we cherish the value of diversity whatever it may be. Adisseo is one of the world's leading experts in feed additives. The group relies on its 7 research centers and its production sites based in Europe and China to design, produce and market nutritional solutions for sustainable animal feed.
With more than 2,100 employees, it serves around 2,600 customers in over 100 different countries through its global distribution network. Adisseo is one of the main subsidiaries of China National Blue. Star, leader in the Chinese chemical industry with nearly 25,000 employees and a turnover of 6.4 billion euros. Adisseo is listed on the Shanghai Stock Exchange.
MISSION In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships. Based location: Istanbul
- Turkey Work scope: Turkey & Israel & Azerbaijan KEY RESPONSIBILITIES Customer Relationship management Build and maintain strong relationships with customers through timely and professional communication. Manage customer inquiries and ensure prompt resolution of requests and claims in accordance with service level agreements. Maintain accurate and up-to-date customer master data while ensuring compliance with internal policies. Proactively communicate order status, delivery updates, and any potential supply issues to customers. Order Management Manage the complete order cycle from order receipt through successful delivery and invoicing in SAP. Process customer orders accurately and within agreed service level agreements. Create and maintain customer contracts and sales orders in SAP. Coordinate new customer creation with the Finance team. Monitor product availability and allocation while ensuring customer requirements are fulfilled. Coordinate customer deliveries with manufacturing plants, warehouses, transport providers and 3PL partners. Follow up on open orders and proactively resolve delivery or supply issues. Validate and issue invoices, e-invoices and all required shipping documentation. Coordinate agent commission and volume rebate payment processes where applicable. Ensure transportation costs are optimized while maintaining agreed service levels. Supply Chain & Logistics Coordination : Coordinate inbound and outbound logistics activities to ensure on-time deliveries. Organize stock replenishment and monitor local inventory levels. Coordinate dispatch activities in line with company transportation policies. Handle import and export documentation in compliance with customs and regulatory requirements. Coordinate customs clearance activities with customs brokers and logistics providers. Monitor shipment status and proactively manage delivery exceptions. Prepare and submit daily operational status reports. Sales support Support demand forecasting activities when required. Coordinate documentation required for customer replenishment and commercial activities. Collaborate closely with Sales and Supply Chain teams to ensure excellent customer service Cross-Functional Collaboration Work closely with Sales, Finance, Supply Chain and Logistics teams to ensure smooth execution of customer orders. Coordinate activities with external logistics providers, warehouses, customs brokers and transportation partners. Escalate operational risks and supply issues in a timely manner. Ensure effective communication between all internal and external stakeholders. INTERNAL AND EXTERNAL RELATIONS Agents, Distributors, and direct customers Sales Team Customer Service Team Finance & Credit Management Plant Supply Chain Market Access department 3PL Warehouse REQUIREMENTS Customer Oriented Good Stakeholder management skills Excellent interpersonal and communication skills Energetic, well-organized, Self-Initiated and coordination skills Good analytical and problem solving-ability to identify creative solution Good process understanding Ability to work in a matrix organization Ability to work under pressure keeping quality in focus EDUCATION Bachelor’s Degree is required (Sales administration / International trade) Language: Fluent Turkish & English and possibility French will be an advantage Computer: SAP / Microsoft office Experience: min 3 to 5 years What we offer Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
Benefits
care program, vacation & paid time off, profit-sharing and performance incentives. Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities. Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference.
Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.
KEY RESPONSIBILITIES
Customer Relationship management Build and maintain strong relationships with customers through timely and professional communication. Manage customer inquiries and ensure prompt resolution of requests and claims in accordance with service level agreements. Maintain accurate and up-to-date customer master data while ensuring compliance with internal policies.
Proactively communicate order status, delivery updates, and any potential supply issues to customers. Order Management Manage the complete order cycle from order receipt through successful delivery and invoicing in SAP. Process customer orders accurately and within agreed service level agreements. Create and maintain customer contracts and sales orders in SAP.
Coordinate new customer creation with the Finance team. Monitor product availability and allocation while ensuring customer requirements are fulfilled. Coordinate customer deliveries with manufacturing plants, warehouses, transport providers and 3PL partners. Follow up on open orders and proactively resolve delivery or supply issues.
Validate and issue invoices, e-invoices and all required shipping documentation. Coordinate agent commission and volume rebate payment processes where applicable. Ensure transportation costs are optimized while maintaining agreed service levels. Supply Chain & Logistics Coordination : Coordinate inbound and outbound logistics activities to ensure on-time deliveries.
Organize stock replenishment and monitor local inventory levels. Coordinate dispatch activities in line with company transportation policies. Handle import and export documentation in compliance with customs and regulatory requirements. Coordinate customs clearance activities with customs brokers and logistics providers.
Monitor shipment status and proactively manage delivery exceptions. Prepare and submit daily operational status reports. Sales support Support demand forecasting activities when required. Coordinate documentation required for customer replenishment and commercial activities. Collaborate closely with Sales and Supply Chain teams to ensure excellent customer service Cross-Functional Collaboration Work closely with Sales, Finance, Supply Chain and Logistics teams to ensure smooth execution of customer orders.
Coordinate activities with external logistics providers, warehouses, customs brokers and transportation partners. Escalate operational risks and supply issues in a timely manner. Ensure effective communication between all internal and external stakeholders. INTERNAL AND EXTERNAL RELATIONS Agents, Distributors, and direct customers Sales Team Customer Service Team Finance & Credit Management Plant Supply Chain Market Access department 3PL Warehouse REQUIREMENTS Customer Oriented Good Stakeholder management skills Excellent interpersonal and communication skills Energetic, well-organized, Self-Initiated and coordination skills Good analytical and problem solving-ability to identify creative solution Good process understanding Ability to work in a matrix organization Ability to work under pressure keeping quality in focus EDUCATION Bachelor’s Degree is required (Sales administration / International trade) Language: Fluent Turkish & English and possibility French will be an advantage Computer: SAP / Microsoft office Experience: min 3 to 5 years What we offer Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
Benefits
care program, vacation & paid time off, profit-sharing and performance incentives. Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities. Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference.
Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.