Job description
The Wow
In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions.
With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant.
**A taster of what you will be involved with: **
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Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously.
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Ensure that all projects are proceeding according to scope, schedule, and quality standards.
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Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues.
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Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence.
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Participate in establishing CRM best practices, strategy, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.
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Ownership of the Central CRM Services to provide highest level of service and value for the organization
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CRM content template management
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Service communications
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CRM training & incidents reporting
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Email & landing page design
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Team management
What we are looking for
- A degree in economics, marketing, business or IT management or equivalent work experience
- At least 5 years’ experience from igaming, ideally in a project management role
- Proven experience in successful project management
- At least 3 years’ experience from a people manager role.
- Can build and sustain effective communications with key stakeholders.
- Good understanding of player segmentation, player bonuses and incentives.
- Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
- Genuine interest in the online casino sector and sportsbook betting products.
Challenge accepted?
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