101003 - Front Desk Clerk

** Physical Requirements: **

• Standing/Walking : Constantly. Standing at the front desk and moving throughout the lobby

• Crouching (Bend at knees) : Occasionally. Accessing lower drawers, cabinets, or storage areas

• Stooping (Bend at waist) : Occasionally. Retrieving items, organizing materials, or assisting guests

• Twisting (knees, waist, neck) : Constantly. Multitasking while monitoring guest activity and retrieving luggage

• Reaching (overhead/extension) : Frequently. Accessing supplies, printers, files, or guest materials

• Handling/Grasping : Constantly. Operating computers, phones, various supplies, and guest documents

• Pushing/Pulling : Frequently, average weight frequently 50lbs

• Lifting/Carrying : Frequently, carrying luggage and assisting guests

** Working Environment: **

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

· Exterior of hotel with exposure to weather conditions

** DUTIES & FUNCTIONS: **

• Contribute positively to a collaborative team environment within the Front Office and across all departments

• Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully

• Participate in ongoing training and development to enhance service delivery and product knowledge

• Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations

• Maintain reliable attendance and flexibility in scheduling based on business demands

• Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk

• Proactively assist guests with questions, directions, hotel services, and local recommendations

• Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate

• Maintain a clean, organized, and fully functional front desk environment and equipment

• Complete daily shift tasks and required reports to ensure operational readiness and accuracy

• Coordinate guest services such as transportation, room escorts (full or partial), and special requests

• Communicate effectively with other departments to support seamless guest experiences

• Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty

• Create memorable, personalized experiences that make each guest feel recognized and valued

• Anticipate guest needs before they are expressed whenever possible

• Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations

• Always maintain confidentiality of guest and hotel information