Customer Success Executive

ABOUT IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Hybrid (2-3 days a week) Competitive + Commission Manchester or Slough Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!

About the role

As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software, supporting them at every step of the customer journey. From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success.

You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing:

• Managing a portfolio of customers and acting as their primary point of contact
• Building trusted advisor relationships and guiding customers to achieve their goals
• Leading the onboarding process and ensuring customers achieve value quickly
• Driving adoption, satisfaction, renewals, and expansion opportunities
• Conducting regular check-ins, business reviews, and on/off-site meetings
• Acting as the “voice of the customer” internally to shape product and service improvements
• Maintaining a deep understanding of our products and advising on best practices
• Creating customer success plans, tracking customer health, and proactively addressing risks
• Partnering with teams across the business to deliver seamless customer experiences What we’re looking for:
• Strong relationship-building and communication skills
• Proven experience in customer success, account management, or a client-facing role
• Ability to manage multiple customers and projects at once
• A proactive problem-solver with a customer-first mindset
• Comfortable engaging with senior stakeholders and driving value conversations Why join us?
• Be part of a company that’s transforming the HCM space with innovative solutions
• Work with passionate teams and supportive leadership
• Opportunities to develop your career within a growing Customer Success function
• Competitive salary, benefits, and performance-related incentives WHY YOU’LL LOVE WORKING HERE
• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual. READY TO APPLY? Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone. WHAT TO EXPECT FROM OUR HIRING PROCESS Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential
2. Initial call — a short conversation to learn about you and share more about the role
3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.