Job description
Salary: $3,000,000 COP Location: Hybrid (2 days on-site / 3 days remote) Training: 1 month fully on-site (mandatory) About the role We are hiring a Pre-Installation Support Specialist to work directly with international clients, guiding them through the pre-installation process and ensuring everything is ready before go-live. What you’ll be doing
- Manage multiple clients simultaneously during the pre-installation phase
- Guide clients through checklists and required documentation
- Identify missing requirements and follow up until completion
- Communicate clearly in English (written and spoken)
- Coordinate with internal teams to ensure readiness for implementation What we’re looking for
- Advanced English (B2+ or higher) with real client interaction
- Experience handling active cases (support, onboarding, customer success or similar)
- Experience using ticketing systems or structured workflows (CRM, Zendesk, Freshdesk, or similar)
- Strong organizational skills and ability to track multiple processes without losing detail
- Ability to explain processes clearly to non-technical clients
- Comfortable working under deadlines and handling multiple priorities What you’ll get
- Hybrid work model after training (2 days on-site / 3 remote)
- Exposure to international clients and operational processes
- A role with ownership and direct impact on client experience Important
- This role involves managing multiple clients at the same time and requires constant follow-up
- If you have not handled active cases or worked with clients in English on a daily basis, this role is likely not a fit