Job description
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default.
In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.